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Quality Policy

"To provide high-quality and efficient industrialization , warehousing , intralogistics , and transportation services based on the principles of our "Extra Q", meeting legal and customer requirements. To pursue continuous process improvement , thus driving growth for ourselves, our suppliers, customers, and employees."​

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Our "Extra Q"

1) To Know : understand the business and customer needs.

2) To Guidance : using our experience and balancing expectations.

3)To Deliver : fulfill our promises on time, with the required quality and within budget.

4) Security : This means giving the client ASSURANCE that we will diligently and diligently carry out the first three steps of our " Q " for Quality.

Missão

Nossa missão é SUPERAR EXPECTATIVAS! Devemos proporcionar a todos que se relacionam com a WLogis SEGURANÇA e SENTIMENTO DE REALIZAÇÃO ao cumprir com os nossos compromissos e buscar, incansavelmente, uma maneira responsável de entregar mais do que se é esperado.

 

Visão

Nossa visão é tornar a WLogis uma empresa reconhecida internacionalmente por serviços de logística de Classe Mundial, mantendo resultados financeiros sustentáveis.

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Our Values


We believe:

1. That ethics and transparency are non-negotiable
2. In a passion for excellence. Our goal is to be the best in the world at what we do
3. In meritocracy
4. In good leadership
5. That people make the difference. Respect, diversity, and humanism are the cornerstones of our relationships with employees, clients, and suppliers.

Sistema da Qualidade em Logística de Saúde: BPF, ISO 9001:2015 e Normas da ANVISA

Implementing a robust Quality Management System (QMS) is not just a regulatory requirement; it's a strategic imperative for high-performance logistics operators. At WLogis, the integration of ISO 9001:2015 with Good Manufacturing Practices (GMP) and the rigorous guidelines of ANVISA (Brazilian Health Regulatory Agency) forms the foundation that guarantees product integrity, patient safety, and operational efficiency.


Fundamentals of QMS: The Synergy between ISO 9001 and Sanitary Regulations

The ISO 9001:2015 standard establishes the framework for continuous improvement, while sanitary regulations provide the technical specificity. Below, we detail how these pillars are supported in our operation:


1. Organizational Context and Compliance

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  • Regulatory Mapping: Continuous analysis of applicable RDCs (Resolutions of the Collegiate Board).

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  • Stakeholder Management: Full alignment between ANVISA (Brazilian Health Regulatory Agency), the pharmaceutical industry, logistics operators, and the end user/patient.

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  • Risk Matrix: Proactive identification of health and operational risks in the supply chain.

2. Leadership and Quality Culture

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  • Corporate Governance: WLogis' senior management is directly involved in ensuring the quality policy.

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  • Patient Focus: Each logistics process is designed with the end user's safety in mind.

Technical Responsibility: Clear definition of responsibilities for pharmacists and quality managers.

3. Strategic Planning and Risk Management

Hazard Analysis: Use of tools such as FMEA (Failure Mode and Effects Analysis) applied to logistics.

Contingency Plans: Validated protocols for business continuity (BCP) in critical scenarios.

4. Qualified Infrastructure and Support

System Validation: Software (WMS/ERP) validated according to ANVISA and GAMP 5 guidelines.

Document Control: Full traceability of records and operational procedures.

Preventive Maintenance: Rigorous plans for instrument calibration and thermal qualification of warehouses.

5. Operation and Process Control (The Heart of WLogis)

Standardization (SOPs): Standard Operating Procedures for receiving, storage, picking, shipping, and transportation.

Supplier Qualification: Rigorous partner approval to ensure supply chain integrity.

Traceability: Lot-by-lot control, ensuring efficient recall if necessary.

6. Performance Evaluation and Audits

Internal and External Audits: Systematic verification of compliance with ISO and GMP.

Quality KPIs: Monitoring of non-conformity indicators, returns, and On-Time In-Full (OTIF).

7. Continuous Improvement (Kaizen)

CAPA (Corrective and Preventive Actions): Agile management of deviations and implementation of robust corrective actions.

Innovation: Constant review of processes to gain efficiency without compromising sanitary safety.

Good Practices (GMP) and Competitive Advantage
The healthcare sector does not tolerate errors. Good Practices transcend the norm; they are the company culture.

Technology and Advanced Traceability

Validatable Computerized Systems: Guarantee of data integrity.

Serialization and Traceability: Preparation for the requirements of the SNCM (National System for the Control of Medicines).

Cold Chain: Real-time temperature monitoring for thermolabile products.

Supply Chain Management

Thermal Qualification: Thermal mapping of storage areas and vehicles.

Reverse Logistics: Safe protocols for the disposal or return of regulated products.

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